NextGen Exteriors LLC ("NextGen Exteriors," "we," "us") provides exterior cleaning and Christmas light installation services in Spokane, WA, Coeur d'Alene, ID, and Ellensburg, WA. This policy explains what information we collect, how we use it, and your choices.

Information We Collect

Contact information you give us, such as your name, phone number, email address, and service address.
Details about your property and the services you request, including photos you send us or that we take of the job.
Communications with us by phone, text, email, or through forms on our website or social media ads.
Payment information, which is processed by our third-party payment processors. We do not store full card numbers.
Basic website usage data, such as pages visited, device type, and how you found our site, collected through cookies and similar tools.

How We Use Your Information

To provide quotes, schedule and complete services, and send invoices.
To communicate with you about appointments, quotes, and your service, including by text message.
To send occasional offers or reminders, if you agree to receive them.
To improve our website, services, and advertising.
To comply with legal and tax obligations.

Text Messaging (SMS)

If you provide your phone number, you agree that NextGen Exteriors may text you about quotes, appointments, service updates, and offers. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help, or contact us at (509) 995-6989. Consent to receive texts is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Cookies, Analytics, and Advertising

Our website may use cookies and tools from providers such as Google and Meta (Facebook and Instagram) to understand how visitors use our site and to show relevant ads. You can control cookies through your browser settings, and manage ad preferences in your Google and Meta account settings.

How We Share Information

We do not sell your personal information. We share information only with service providers that help us run our business, such as scheduling and customer management software, payment processors, texting and email providers, and advertising platforms, and only as needed for them to perform those services. We may also disclose information if required by law.

Data Retention and Security

We keep your information as long as needed to serve you and meet legal and tax requirements. We use reasonable measures to protect your information, but no method of transmission or storage is 100% secure.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

Your Choices

You can ask us to access, correct, or delete your personal information, or stop marketing messages, by contacting us below. You can opt out of texts at any time by replying STOP.

Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us

NextGen Exteriors LLC

327 W 8th Ave Ste 100, Spokane, WA 99204

(509) 995-6989

nextgenexteriorsllcwa@gmail.com

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